l After-sales Service
Monkey Bow provides complimentary repair service. Our workshop is based in England, please kindly send us a photo of your product to evaluate repair is possible locally. @ sales.monkeybow@gmail.com
When item is repairable, you may send your product to "Happy Rachel International - Customer Service" at 4F-1, No.18, Lane 48 Singshan Road, Neihu District, Taipei 11469 Taiwan
If replacing new clips/charms is necessary, you'll quoted with a service estimate prior the repair
Please include your shipping information and we'll send back your repair once completed
l Product Defect
Please note 90% of our products are handmade. Following are not considered as defects：
Ø Color difference：photos may appear slightly color differences than actual product
Ø The charms on the hair bows are put on with hot glues, it's normal if some glues are visible
Ø Size difference : We know you appreciate the perfection of our bows however, 0.5-1cm slight differences may appear as they're all hand-crafted
Ø We recommend to clean with a dry cloth after each wear to avoid tarnishing of the hair clips